Intradiem and CommunityWFM Announce Strategic Partnership to Deliver Exceptional Agent and Customer… News Desk Mar 27, 2024 Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center…
Forrester’s CX Summit North America 2024 Tackles Balancing GenAI With Human Capabilities To Deliver… News Desk Mar 12, 2024 Forrester announced the full conference agenda for its CX Summit North America event being held in Nashville, Tennessee, and…
Innervate Launches Experience Automate, the Industry’s First Low-Code/No-Code Business Process… News Desk Feb 21, 2024 Innervate, the dynamic customer experience company, announced it has launched Experience Automate, a business process automation…
Sprout Social Launches New Care Solution to Power Exceptional Customer Experiences News Desk Feb 14, 2024 Sprout Social, an industry-leading provider of cloud-based social media management software, announces the launch of Social…
8×8 Bridges the Customer Engagement Gap, Empowering Customer-Facing Employees with Tailored… News Desk Feb 1, 2024 8x8, Inc, a leading integrated cloud contact center and unified communications platform provider, announced beta availability of a…
ActionIQ Announces CX.AI, the First Solution to Integrate GenAI Data and GenAI Content To Enable… News Desk Jan 29, 2024 ActionIQ, the leading Enterprise Customer Data Platform, announced the launch of CX.AI, a suite of AI-enabled solutions…
Innervate Unveils Next Generation of Industry’s First Enterprise-Grade Generative AI Solution… News Desk Nov 1, 2023 Innervate, the dynamic customer experience company, announced a powerful next generation of its industry-first AI-powered Digital…
Cogito Secures New Funding to Empower Better Agent and Customer Experiences News Desk Oct 25, 2023 Cogito, the leader in real-time AI coaching and guidance for the enterprise, announced it has secured new funding to help advance…
Salesforce Announces the New Einstein 1 Platform – Driving Productivity and Trusted Customer… News Desk Sep 13, 2023 Salesforce announced the Einstein 1 Platform, which features major advancements for Salesforce Data Cloud and Einstein AI…
Deloitte Digital Enhances DigitalMIX Platform With Salesforce to Drive Productivity and Improve… News Desk Sep 13, 2023 Deloitte Digital announced a collaboration with Salesforce to integrate Einstein, Salesforce's AI technology, into Deloitte's…