Dovetail’s latest innovations empower global giants like Amazon, Canva, Meta, Notion, and Mayo Clinic to save over 38 hours a week by seamlessly automating data analysis and insight discovery across their design research, product development, and customer interactions.
Dovetail, a leader in customer insights solutions, has just launched Dovetail 3.0, introducing a suite of AI-driven tools designed to transform scattered customer feedback into valuable insights. This innovation helps businesses develop more user-centric products and ensures that customer feedback drives decision-making processes across all levels of an organization.
This announcement marks a significant step forward for the Australian startup, which has rapidly grown under the leadership of co-founder Benjamin Humphrey, a former lead product designer at Atlassian. With backing from Accel, Dovetail’s new advancements continue to build on the success of its existing customer insights platform, trusted by major brands like Amazon, Canva, Meta, Notion, and Mayo Clinic.
Also Read: PartnerCentric Expands FUSE Suite to Boost Paid Placement Success
“Organizations around the world depend on customer and market insights to create products that people genuinely love,” said Humphrey. “Yet, turning raw data into actionable insights can be a daunting task. Whether you’re in marketing, sales, design, or product development, finding the right information to guide decisions often means spending countless hours sorting through qualitative data. With AI, we’re bridging that gap—giving teams instant access to the insights they need to drive strategies, refine messaging, and enhance customer engagement.”
A Revolutionary Approach to Customer Insights
Dovetail 3.0 offers a unified platform that revolutionizes how companies handle qualitative customer data. By streamlining the analysis process, it enables all team members involved in customer interactions to make better-informed decisions, shape product roadmaps, and share knowledge seamlessly across the organization.
Humphrey highlights that Dovetail 3.0 features several industry-first capabilities that harness AI to reveal insights, shaping strategies, design innovations, and product development with remarkable accuracy. Utilizing a blend of large language models and traditional machine learning, Dovetail 3.0 extracts real-time insights from qualitative data, empowering teams in sales, marketing, and customer success to address customer challenges and uncover new market opportunities.
Dovetail 3.0’s Innovative Features
Channels: This feature continuously analyzes customer feedback from sources like support tickets and user reviews, transforming them into actionable insights with AI-powered summaries.
Ask Dovetail: Engages teams by bringing customer feedback directly into Slack or Microsoft Teams, allowing users to ask questions and receive data-backed answers without the hassle of digging through lengthy documents or spreadsheets. It also delivers podcast-style updates straight to your channels.
Recruit: Simplifies the process of sourcing research participants by giving users access to a pool of over 3 million potential participants, all from within the Dovetail platform. This tool streamlines participant management, scheduling, and compensation.
Dovetail also rolled out enhancements to its core product, now known as Projects, which focuses on centralizing, analyzing, and sharing customer insights from various qualitative data sources.
Additional Enhancements in Dovetail 3.0
- Automated Data Import: Integrations with Google Calendar and Outlook 365 enable the seamless upload of customer calls into Dovetail.
- AI-Powered Analysis: Automatically transcribes, summarizes, and categorizes key moments from customer interactions, making the search for insights quicker and more efficient.
- Survey Analysis: Dovetail’s AI instantly identifies key insights from survey responses, soon to be integrated with Qualtrics for automated uploads.
- Insight Sharing Links: Facilitates the sharing of insights across organizations without needing a login, encouraging wider access to valuable data.
- Redesigned Interface: An updated, more intuitive design enhances the overall user experience, making it simpler to navigate and access crucial insights.
With Dovetail 3.0, companies can now harness the power of AI to turn customer insights into actionable strategies, shaping their products and services to better meet customer needs while saving significant time and effort.