Slalom, the global business and technology consulting company, announced at World Tour London the expansion of its partnership with Salesforce, the #1 AI CRM, empowering joint customers to drive the value of AI across the enterprise.
As the first strategic System Integrator partner for Salesforce Data Cloud and Einstein 1, Slalom will co-develop new solutions geared toward helping organizations activate data and AI use cases in Salesforce at speed. Slalom will also expand its use of the Salesforce platform to drive AI transformation for its sales operations. It will also use Salesforce Data Cloud with Einstein 1 Platform, Tableau, Slack, and Revenue Lifecycle Management to enhance its ability to support customers.
As part of the expanded partnership, Slalom is launching its AI Accelerator with Data Cloud – a new solution aimed at helping organizations implement Salesforce Data Cloud to unlock customer data that powers predictive and generative AI across the Einstein 1 platform. Salesforce Data Cloud unlocks an organization’s siloed data to build a 360-degree view of the customer to help teams make smarter decisions, power automation, and build trusted AI.
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“We’re growing our partnership with Salesforce to build and deliver cutting-edge AI solutions that create new possibilities for customers,” said Katie Dunlap, General Manager of Global Salesforce at Slalom. “AI also plays a critical role in Slalom’s transformation, and we are committed to becoming an AI enterprise by incorporating innovative solutions and capabilities into our go-to-market and delivery teams.”
Slalom is a pioneer in creating generative AI solutions on Salesforce and, most recently, teamed up with Virgin Voyages to develop Vivi, one of the first generative AI-powered chatbots built on Salesforce that set a new standard for online customer service. Since the launch of Vivi, Virgin Voyages has elevated its customer experience, alleviated management costs, and reduced call center escalations by more than 20%.
“Slalom is a longstanding Salesforce customer and partner,” said Steve Corfield, EVP & GM, Global Alliances, Channels & Emerging Products at Salesforce. “By deepening our partnership, we are poised to help customers unlock and unify trapped data to transform customer experiences with the power of Data Cloud, leveraging innovative data capabilities and AI to propel enterprise growth and success.”
SOURCE: GlobeNewswire