8×8, a leading provider of an integrated CX platform combining Contact Center, Unified Communication, and CPaaS APIs, has announced a strategic partnership with CallCabinet, a premier provider of compliance call recording solutions. As part of the 8×8 Technology Partner Ecosystem, this collaboration integrates CallCabinet’s compliance call recording with the 8×8 Platform for CX, ensuring regulatory compliance and enhancing security for organizations.
The partnership features a seamless integration with 8×8 Work and 8×8 Contact Center while also offering Microsoft-certified compliance call recording within the 8×8 for Microsoft Teams suite of solutions.
“Organizations are looking for a comprehensive CX Platform to elevate their customer experience and maximize operational efficiencies. By seamlessly integrating with 8×8 and Microsoft Teams to provide compliance call recording, organizations are empowered to provide the best possible experience across all communication channels,” says Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8×8, Inc. “By partnering with CallCabinet, we are able to provide organizations with an even more robust customer engagement, communication, and collaboration platform. Their deep compliance expertise makes them a great partner, ensuring our users have access to a seamless and robust solution across the 8×8 portfolio.”
“We are thrilled to partner with 8×8 to deliver a comprehensive and integrated solution for our joint customers,” says Darren Beck, Global Strategic Alliances Lead at CallCabinet. “This partnership leverages CallCabinet’s expertise in compliance call recording and legacy calling data migration to provide 8×8 customers and those using Microsoft Teams with a powerful platform for optimizing communication workflows and ensuring data security. We are excited to offer our industry-leading solutions to an even broader audience, enabling them to unlock the full potential of their communications data.”
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Key Benefits for Joint Customers
This collaboration empowers organizations with advanced compliance solutions, streamlined communication workflows, and enhanced security, addressing critical business needs:
- Enhanced Compliance: Ensures regulatory adherence with robust security features and advanced compliance capabilities.
- Seamless Hybrid and Remote Work Communications: Enables compliance across all communication devices with real-time recording and tagging, simplifying management across various work environments.
- Effortless Data Migration: Facilitates seamless migration of existing call recording data from legacy systems via the CallCabinet integration, offering a centralized source for all communication data.
- Flexible Deployment Models: Supports cloud, hybrid, and on-premise deployment options, ensuring smooth integration across diverse communication environments.
Driving Innovation Through Partnership
This strategic collaboration highlights 8×8 and CallCabinet’s commitment to delivering innovative, future-ready solutions. By combining cutting-edge compliance recording capabilities with 8×8’s comprehensive CX platform, organizations can optimize communication workflows, enhance security, and drive business growth.