Anywhere365®, a global pioneer and innovator in AI-first customer experience solutions announced the acquisition of Tendfor AB (“Tendfor”), a leading provider of advanced cloud communication capabilities for mid-market and large enterprises. Terms of the transaction were not disclosed and the acquisition is subject to regulatory approvals.
Anywhere365 helps brands deliver exceptional customer experiences through enhanced engagement, efficient workforce collaboration, AI-driven insights, and a full omni-channel service experience, leveraging the power of Teams, Azure Communication Services, and the Microsoft ecosystem, as well as considerable integrations including with SAP, Salesforce and ServiceNow. In addition, Anywhere365’s Copilot-ready Deepdesk Agent Assist, powered by Azure OpenAI, helps agents decrease call handling time and improve customer experience. The acquisition of Tendfor further accelerates Anywhere365’s journey towards its mission of ensuring every customer and employee feels heard, understood, and valued.
Emil Emling, Founder and CEO of Tendfor, and the entire Tendfor team will immediately form a new division at Anywhere365. The company will continue to expand its country specific business units, with local presence in the USA, Canada, United Kingdom, Netherlands HQ, and multiple EU countries; and now the addition of Sweden, Tendfor’s head office location.
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“The whole Tendfor team and I are proud to join one of the largest forces within the Microsoft communications ecosystem. We look forward to further leveraging the three drivers of growth in customer service: adoption of Microsoft and other hyperscale cloud communications; the growth of AI to augment and automate customer service through Agent Assist and autonomous Agents; and the ongoing move to digital, distributed, and hybrid work. We look forward to becoming part of the Anywhere365 family and continuing to delight our customers and partners,” said Emil Emling.
“From the start, Emil and the Tendfor team have demonstrated trust, integrity and a proven track record in building world class solutions and delivering outstanding value to their customers. We look forward to welcoming the Tendfor team and working in partnership to further accelerate the growth of the group”, says Will Blench, CEO of Anywhere365.
SOURCE: Anywhere365