On December 19, 2024, a leading provider of innovative communication solutions, Telco Systems is lending its Edgility edge computing platform to Axtel, a Mexican telecom provider, for delivering a next-gen Customer Experience (CX) solution to business customers across Mexico.
Axtel developed a containerized CX solution with Telco Systems to monitor link quality and ensure optimal performance for its customers. This solution integrates Edgility, providing Axtel with enhanced edge computing capabilities, including deeper network visibility, real-time performance monitoring, and advanced analytics. The initial use case involves implementing Edgility as the foundation for Axtel’s CX application, with plans to expand the deployment using Telco Systems’ Edgility FlexConnect virtual network functions. Axtel views this investment in Edgility as a crucial step toward offering a comprehensive suite of edge computing workloads to the Mexican enterprise market.
Telco Systems’ Edgility offers a complete end-to-end ecosystem, featuring a powerful open-architecture operating system that enables any computing platform to function as a fully functional edge device. This ecosystem also includes a holistic management platform for deploying, managing, and orchestrating edge applications and workloads across tens of thousands of locations. Edgility’s open architecture provides Axtel with unmatched flexibility and scalability, allowing seamless integration with any hardware, software, or connectivity solution. This enables Axtel to offer a wide range of customized Edge Computing and connectivity services to its diverse customers.
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Jason Hyatt, General Manager at Telco Systems, stated, “We are excited to partner with Axtel to deliver cutting-edge Customer Experience solutions to the Mexican market. I’m excited for Axtel because they are building an advanced edge computing network in a market with tremendous upside. The first application positively impacts their bottom line by enabling them to deliver exceptional service to their customers, and the next set of applications will drive significant revenue growth to the top line.”
This commercial launch follows a successful Proof of Concept, in which Axtel successfully deployed and tested Edgility and the CX solution at a leading insurance and finance company in Mexico. Axtel was selected to implement a solution that would monitor network equipment performance, measure the CX and UX of critical business flows, and ensure optimal service delivery.
The partnership between Telco Systems and Axtel combines innovation with local market expertise, driving digital advancement in Mexico and targeting significant growth across the business technology ecosystem. This collaboration creates a powerful synergy, merging Telco Systems’ advanced connectivity and edge computing solutions with Axtel’s in-depth understanding of the local business landscape. This dynamic partnership is poised to create transformative solutions that will empower enterprises and small-to-medium businesses across the country, driving digital transformation and unlocking new potential for growth and efficiency.