Cisco, a global leader in security and networking, announced the launch of its first AI-powered solution developed through a strategic partnership with Mistral AI, one of Europe’s premier AI solution providers. The AI Renewals Agent is designed to streamline and enhance Cisco’s renewal proposal creation process by leveraging real-time insights and intelligent automation.
The AI Renewals Agent aggregates data from more than 50 structured and unstructured sources, delivering sentiment analysis, summarized recommendations, and personalized insights tied to customer outcomes and key performance indicators (KPIs). By automating routine tasks and optimizing workflows, the solution empowers Cisco teams to prioritize strategic engagements, improve customer satisfaction, and drive business growth.
Built with a custom AI model, the agent operates on-premises to ensure data security, privacy, and compliance. This architecture also enables performance tuning and cost optimization. Early estimates suggest that the AI Renewals Agent can reduce the time spent preparing renewal proposals and customer engagement strategies by up to 20%, with further efficiencies expected as the solution evolves.
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This innovative AI tool is the latest development from Cisco’s Customer Experience (CX) organization, underscoring its commitment to using artificial intelligence to deliver personalized, proactive, and predictive customer experiences.
Liz Centoni, Executive Vice President and Chief Customer Experience Officer at Cisco, said: “Mistral AI is a critical partner for Cisco Customer Experience (CX) as we build towards an Agentic-AI-Led future. In addition to cutting-edge AI technology, Mistral AI shares our mission to put the customer at the center of everything we do. The AI Renewals Agent is an important milestone and the first of many innovative solutions that we’re going to build together. The impact on our teams is also significant as we continue to look at opportunities to simplify and reduce friction in their jobs. By combining our large data set, customer trust, and Mistral’s industry-leading technology, we are on our way towards shaping the future of customer and employee engagement.”
Arthur Mensch, CEO of Mistral AI, added: “This announcement marks another significant milestone in our strategic partnership with Cisco. It demonstrates how GenAI can enhance access to rich and complex information sources, deliver critical value to Cisco’s customers and ecosystem, and save considerable time for all stakeholders involved. This achievement has been made possible thanks to the exceptional talent of Cisco’s engineering teams.”
The introduction of the AI Renewals Agent underscores Cisco’s ongoing efforts to harness AI technologies for transformative customer and employee experiences. With a shared commitment to innovation, Cisco and Mistral AI continue to push the boundaries of what’s possible in delivering intelligent solutions that meet evolving customer needs.