On December 23, 2024, Creatio partnered with Yellow.ai to enhance customer engagement through advanced AI and no-code solutions. This collaboration aims to empower businesses by streamlining customer workflows and CRM processes. Creatio, known for its no-code platform that allows extensive workflow automation, will integrate with Yellow.ai’s AI-driven customer service automation platform, which excels in delivering exceptional multi-channel customer experiences.
Yellow.ai‘s platform automates over 90% of customer inquiries, significantly reducing operational costs by up to 60%. It is designed to be scalable and secure, serving more than 1,100 enterprises globally. Creatio helps users manage their automation needs via its innovative no-code technology, which incorporates AI capabilities into modern CRM systems. This combination is expected to improve customer engagement and operational efficiency across various industries.
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Alex Donchuk, Senior Vice President at Creatio, expressed enthusiasm about the partnership, highlighting the potential to deliver a powerful mix of conversational AI and no-code CRM tools that will enhance client interactions and streamline operations. Together, these platforms are set to redefine how businesses engage with customers in an increasingly digital landscape.