ePlus inc. announced that Webex by Cisco, a leading provider of collaboration and customer experience solutions, has named ePlus as a winner for the 2023 Webex Partner Awards.
ePlus is being recognized as the Reimagine Work Partner of the Year for the Americas for its extraordinary performance and delivery of outstanding customer outcomes by selling across the Webex Suite. Specifically, ePlus was acknowledged for its continued focus and ongoing commitment to Cisco Collaboration, successfully obtaining two new designations for Cisco’s Powered by Services for both Cloud Calling and Webex Contact Center, and for the release of ePlus Automated Virtual Assistant (ePlus AVATM) for Collaboration Spaces.
ePlus AVA is an innovative, managed service that leverages artificial intelligence to provide automated testing and reporting on the health of Cisco video devices, conference rooms and workspaces to ensure effective operations and optimal end user experience.
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“ePlus has a laser focus on building the best experiences for their customers,” said Amy Smith, director, Cisco collaboration partner sales. “With ePlus AVA, the Automated Virtual Assistant for Collaboration Spaces, they are putting the customer first with expert support to proactively resolve network and device issues for seamless workspace management. Their innovative software offer aligns perfectly with our Cisco devices strategy.”
“We are proud and honored to be recognized with this award as it truly highlights our focus on innovation and providing services-led solutions that deliver the outcomes our customers are looking for,” said Sean Wilson, vice president of collaboration solutions and strategy at ePlus. “We apply our deep Cisco expertise in creative and resourceful ways, keeping customer experience at the core of our ingenuity to provide game-changing solutions.”
ePlus was announced as a winner at WebexOne 2023, the preeminent destination for experiencing the transformative power of AI and driving the future of hybrid work and customer experience. The Webex Partner Awards recognize partners who are excelling at hybrid work, customer experience, leading innovation, and empowering collaboration with Webex. To determine the 2023 winners, partners were nominated in region by a panel of Cisco leaders using multiple criteria, including quantifiable growth metrics, innovation, and ability to address customer needs.
SOURCE: PRNewswire