On December 17, 2024, Foundever, a global leader in customer experience (CX), announced a collaboration with M47 Labs, a leading AI solutions provider based in Europe. This partnership significantly strengthens Foundever’s investment in AI products, especially the development of its LLM Voicebot, a crucial element of the company’s next-generation customer engagement strategy.
Guillaume Laporte, Chief AI Officer at Foundever, highlighted that the collaboration with M47 Labs represents a major advancement in their AI strategy. He emphasized that the partnership not only accelerates the development of AI products like the LLM Voicebot but also enhances their capabilities by tapping into M47 Labs’ technical expertise. Laporte further noted that by joining forces with M47 Labs, Foundever is reinforcing its commitment to blending AI with human expertise to boost productivity, efficiency, and the overall customer experience, while maintaining the human touch that distinguishes the company.
M47 Labs, known for its expertise in implementing cutting-edge AI, will work closely with Foundever to optimize customer experiences through AI-driven solutions that predict needs and personalize interactions, improving satisfaction and loyalty.
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Enric Plana, CEO of M47 Labs, expressed excitement about the partnership, stating that it offers an opportunity to apply their AI expertise to enhance Foundever’s customer experience and efficiency, ultimately improving the customer journey and boosting satisfaction.
This collaboration ensures that Foundever will continue to lead the CX industry across 45 countries with robust, scalable AI solutions.