Glia, the leading provider of Digital Customer Service (DCS), today announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance. Built on conversational AI solutions from Glia’s recent Finn AI acquisition, GVAs are optimized for banks and credit unions and pre-trained to deliver out-of-the-box value. By fully integrating GVAs into its market-leading platform, Glia offers a single provider solution for Digital Customer Service.
Glia’s first virtual assistants, developed specifically for digital banking, are integrated with leading online banking platforms and require no AI training to get started. Equipped to handle 800+ digital banking scenarios right out of the box, they eliminate the need for ramp-up time. GVAs continue to learn, adapt and improve over time, trained on collective (and anonymized) engagements across Glia’s GVA client base.