Cozera announced that their partner InflowCX completed integration of Cozera’s id-go authentication service with the Nice CXOne platform to enable pre-verification of caller identities before call agents answer calls.
Cozera’s id-go authentication service enables businesses to achieve dramatic reductions in the time it takes to authenticate caller identities and offer a higher level of assurance of who is calling. With id-go, saving authentication time and knowing with certainty a caller’s identity enables agents to deliver a more enjoyable user experience. Highlighting the advantage of leveraging open APIs, the integration of id-go and Nice CXOne took Inflow’s developer about an hour to complete.
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NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center with over 25,000 organizations in more than 150 countries.
“Our customers are realizing significant time savings in their call centers from integrating id-go with cloud-based phone systems like NICE CXOne”, said Mike Barrett, CEO at Cozera.
InflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 1,000 customers nationwide. InflowCX has grown to be a trusted advisor in its market through the high caliber of its work, problem-solving approach, and focus on client satisfaction.
Cozera, http://www.cozera.io, delivers an identity authentication platform as a service. The flagship product is called “id-go” which provides a simple to deploy no-code/low-code solution utilizing the FIDO (fast identity online) authentication protocols without the need for passwords or secrets. Business clients can deploy id-go without using extensive IT resources or integration programming. Consumers can use id-go to help protect their accounts from fraud without downloading an application or using a password that can be hacked.
SOURCE: PRWeb