Inspiro, the global CX outsourcing leader, was recognized for its outstanding achievements in three categories at the 20th Annual International Business Awards. Inspiro was awarded the prestigious Silver Stevie for Customer Service Executive of the Year, Customer Service Team of the Year, and Best Business Technology Pivot.
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and non-profit, large and small—are eligible to submit nominations. The 2023 IBAs received entries from organizations in 61 nations and territories.
Rommel Regino, Inspiro’s Chief Operations and Sales Officer, was named Customer Service Executive of the Year for his exemplary leadership in driving the company’s global operations and business development efforts. The judges lauded Rommel for his “well-rounded approach to digital transformation and agent empowerment”, as well as his “unwavering dedication to customer service improvement.”
Inspiro was also honored in the Best Customer Service Team of the Year category for its over 20 years of providing excellence and innovation to an anchor client. Judges were “inspired” by the team’s “dedication to continuously drive improvements and ensure they deliver nothing but the best to the partnership.”
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Lastly, Inspiro was recognized in the Best Technology Pivot category for its digital transformation program designed to improve customer and agent experiences and drive operational efficiencies. Judges commended Inspiro’s “commitment to digital transformation” that resulted to “significant improvements in agent performance, client satisfaction, and cost reduction.”
Yuji Hamamoto, Inspiro’s President and CEO, is extremely proud of the team’s achievements. “At Inspiro, we consistently go above and beyond to prioritize the well-being of our employees, foster strong partnerships, enhance customer experiences, and embrace innovative technologies. We are honored and grateful for this recognition of our accomplishments.”
More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. Stevie Award winners were determined by the average scores of more than 230 executives worldwide who participated in the judging process in June and July.
“Nominations to the IBAs get better every year, and this year’s class of Stevie winners is the most impressive yet,” said Stevie Awards president Maggie Miller.
SOURCE: GlobeNewswire