Today, Kore.ai, a leading provider of enterprise conversational and generative AI platform technology, revealed Express as its XO (Experience Optimization) Platform. The latest XO Express system offers a streamlined and approachable method for non-technical users in smaller companies to utilize the complete potential of XO Automation for developing AI chatbots and deploying a highly affordable contact center via XO Contact Center AI. Smaller businesses flourish on strong personal relationships with clients and have a better understanding of their target market demands. These businesses might face some bottlenecks while embracing cutting-edge AI technologies because of restricted resources and changing market demands.
Also Read: Konecta Earns Frost & Sullivan’s 2024 Latin America Company of the Year Award for Pioneering Customer Experience Outsourcing Solutions
Kore.ai’s XO Express system makes state-of-the-art conversational capabilities easily accessible for smaller businesses. Businesses can use this opportunity to enhance their digital experiences, and scalibility and have cost efficient operations without having expertise of conversational or generative AI technologies.