LivePerson, a global leader in customer engagement solutions, was named one of the world’s top B2B companies for Marketing and Advertising in Inc. Business Media’s first-ever Power Partner Awards, recognizing B2B organizations across the world that have proven track records helping businesses succeed and grow.
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Inc.’s list highlights companies across industries that empower entrepreneurs and enterprises to do what they do best. Honored companies received top marks from their customer brands for being instrumental to their successes and helping them fulfill their core missions.
LivePerson partners with many of the world’s top brands — telcos, retailers, banking and financial services institutions, travel and hospitality companies, and more — to drive better outcomes through AI-powered customer engagement. Brands using its Conversational Cloud platform have seen results including up to 20% increases in average order value and customer satisfaction scores, up to 10x online sales conversions versus traditional websites, and 50% lower labor costs and agent attrition.
“Simply put, we succeed when our customer brands succeed,” said Rob LoCascio, founder and CEO of LivePerson. “We’re excited to earn this recognition of our consistent record delivering measurable results to brands through our customer engagement solutions.”
Inc. partnered with social and media intelligence platform Meltwater to develop a proprietary methodology that uses sentiment from online conversations about organizations and translates it into numerical scores. Thousands of companies were evaluated on commitment, reliability, trust, creativity, supportiveness, and other virtues that offer value to clients. Inc. also conducted surveys to gather client testimonials as part of the process.
“Trusted B2B partners provide guidance and expertise that founders rely on at various steps of their organization’s journey. Partners that possess a demonstrated ability to deliver quality support are at the core of entrepreneurship and help bring big ideas to life,” said Scott Omelianuk, editor-in-chief of Inc. Business Media.