Ray Naeini, CEO and Chairman of Omvix holding company and OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, announced the formation of a new corporation called EMERGE Global Member Association for Excellence.
With a vision to empower contact centers and enterprises worldwide to achieve transformational excellence in workforce performance, customer satisfaction, and business productivity, EMERGE is poised to make a significant global impact. By joining EMERGE, members become integral parts of a global community, driving excellence in contact centers and enterprises and making a difference on a global scale.
EMERGE will offer its members a comprehensive range of benefits, all designed to enhance operations and drive excellence. From optimized communication and collaboration venues to engagement with subject matter experts and industry leaders, the dissemination of AI-driven knowledge and actionable insights, implementation of best practices, and effectiveness tracking and assessment, EMERGE is committed to supporting its members in their pursuit of excellence.
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“EMERGE will unify the three critical components of contact center and enterprise ecosystems on a worldwide basis,” stated Ray Naeini, CEO and Chairman of OnviSource and Omvix. “EMERGE will provide online and in-person outlets for contact centers and enterprises to exchange opportunities and share knowledge, for associations to learn, standardize, and disseminate knowledge, and for solution providers to implement shared knowledge and to develop and deliver next-generation solutions that empower excellence.”
EMERGE will consist of tailored forums aligned with BPOs, contact centers, enterprises, TAS, and teleservice organizations to connect peers and exchange and establish ideas and best practices on a global basis. Cross-industry events, webinars, and business insight programs will standardize excellence across workforce performance, engagement, and experience – customer experience, retention and loyalty – business productivity and automation – regulatory and compliance – and other key topics. Furthermore, EMERGE will provide global members with opportunities to unify products from various vendors to eliminate siloed solutions, identify growth opportunities, and protect their business and industry with support from advocacy groups. It forms an effective venue for regional associations in North America, EMEA, APAC, and CALA to globalize their best practices, benefiting others worldwide.
SOURCE: PRWeb