Talkdesk, Inc. , the global leader in AI-powered contact centers for businesses of all sizes, announced the promotion of Miles Ennis to Vice President Senior Director of Global Sales, to contribute to the company’s continued growth and expansion as a leader in artificial intelligence (AI) in the customer experience (CX) space.
Ennis joined Talkdesk in January 2023 as senior vice president of sales for the Americas. In this new global role, he is responsible for growing the sales organization and go-to-market strategy across Europe, the Middle East and Africa (EMEA), as well as Asia Pacific (APAC). ).
Ennis has over 20 years of experience as a proven business leader at some of the world’s largest and most successful technology companies. Prior to joining Talkdesk, he served as Vice President of Sales for the Americas region at Aspen Technology, a global leader in AI asset optimization software. Previously, he spent over a decade at Cisco, where he held various sales leadership roles, before finishing his tenure at Cisco as Vice President of Sales for Cisco AppDynamics.
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Ennis’ appointment follows Talkdesk’s recent announcement of the introduction of several industry-first, generative AI (GenAI) innovations in CX, including Talkdesk Ascend Connect , Talkdesk Autopilot for Banking , Talkdesk Autopilot for Retail , and Talkdesk Autopilot for Healthcare . Under Ennis’ leadership, Talkdesk’s sales organization will help Talkdesk seize opportunities in an expanded global market as companies harness the power of generative AI to drive business expansion, improve customer experience, empower agents and streamline operations.
Talkdesk remains at the forefront of the CX industry, helping customers around the world embrace a new era of automation and intelligence with AI-powered contact center solutions from Talkdesk . The company was named a Leader in the G2 Spring 2024 Grid® report for the contact center category with more than 1,800 five-star reviews and is ranked #1 in several categories, including business results and usability index for contact center staff, based on authentic customer feedback.
William Welch, President and COO of Talkdesk, said: “Miles has demonstrated exceptional leadership in enabling Talkdesk to grow its presence in the Americas. Now, as the company’s head of global sales, I am confident that he will work with our EMEA and APAC sales leadership team to replicate this success globally. As businesses continually look for new ways to stay competitive, especially in an uncertain market, leveraging GenAI to optimize the customer experience is paramount, and Talkdesk will be here to help more organizations around the world deliver better CX and improve their business results.
SOURCE: Businesswire