SoftwareReviews, a leading source for insights on the software provider landscape, has published its 2022 Customer Service Software Data Quadrant. Six customer service providers in the Enterprise and Midmarket spaces have been named Gold Medalists based on verified survey data collected from real end users.
Customer service management (CSM) software supports an organization’s interaction with current and potential customers. It uses data-driven tools designed to help organizations drive sales and deliver exceptional customer experiences. Organizations considering a new CSM system may want to consider the CSM providers indicated by users on SoftwareReviews.
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Providers are ranked by a composite satisfaction score (composite score or CS) that averages four different areas of evaluation by end users: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The providers named as Gold Medalists have received high scores on the SoftwareReviews’ Data Quadrant.
The 2022 Enterprise Customer Service Software Gold Medalists are as follows:
- HubSpot Service Hub, 8.2 CS, for customer service knowledge management.
- Freshdesk, 8.1 CS, for usability and intuitiveness.
The 2022 Midmarket Customer Service Software Gold Medalists are as follows:
- Zoho Desk, 9.0 CS, for multi-channel support
- Front, 8.8 CS, for business value creation.
- LiveChat HelpDesk, 8.8 CS, for quality of features.
- Issuetrak, 8.7 CS, for contact center integration.