Weave the all-in-one customer communications and engagement platform for small- and medium-sized businesses, today announced a new integration with NaVetor veterinary cloud software offered by Patterson Veterinary.
“Weave is designed to modernize the way veterinary offices communicate with their clients, and through this integration with NaVetor, we are able to drive an even more efficient and meaningful in-office experience for clinic staff and clients.”
“We are incredibly excited about this new integration with NaVetor and strategic partnership with Patterson,” said Branden Neish, Chief Product Officer of Weave. “Weave is designed to modernize the way veterinary offices communicate with their clients, and through this integration with NaVetor, we are able to drive an even more efficient and meaningful in-office experience for clinic staff and clients.”
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Veterinary offices are busier than ever, both office staff and clients are looking for ways to cut down on wait times in the office and over the phone. With that goal in mind, NaVetor and Weave have partnered to deliver veterinarian offices with a suite of products designed to enhance their client communication.
“The most valuable resource for any veterinary professional is time,” says Christal Hahn, Director of Commercial Software, Patterson Veterinary, “and this partnership between NaVetor and Weave allows veterinary practices to be more efficient and effective when communicating with their clients.”
This integration will build on the core features of Weave like VoIP, two-way texting, and email marketing by syncing both softwares together every 15-30 minutes. This sync allows pertinent client data stored by NaVetor like pet and owner names, species and breed, and overdue balances to appear on the Weave platform as soon as a client calls in.
Additional Features & Benefits from this Integration
- Sync Text Preference: Ensuring that text reminders are only sent to those customers who have opted in.
- Sync Veterinarian/Provider Details:View the vet practitioner details tied to each appointment.
- Sync Appointment Types and Appointments: View the appointment details of a pet along with the type of appointment such as sick pet, consultation, and vaccination.
- Upcoming Vaccinations and Reminders: View any past and upcoming vaccinations of a pet.
- Confirmation Writebacks and Status Mapping: Confirm or cancel appointments by replying to the message received from the practice and view the appointment statuses within Weave.
- Save the Date: Keep a record of all messages received from a client.
SOURCE: Businesswire