Yellow.ai, a global leader in Conversational AI, announced that its generative AI-powered ChatBots and VoiceBots solution for customer and employee experience automation are now available on SAP Store, the digital marketplace for SAP and partner offerings. Both solutions are built on SAP Business Technology Platform using SAP Integration Suite. While the customer experience solution integrates with SAP Commerce, SAP Commerce Cloud, SAP CRM Sales, and SAP CRM Service Manager, the employee experience solution integrates with SAP SuccessFactors Employee Central.
“Leveraging multi-LLM architecture, our generative AI-powered Dynamic Automation Platform is helping enterprises redefine how they connect with both customers and employees, giving them a competitive advantage and valuable ROI at scale,” said Raghu Ravinutala, CEO & Co-founder, Yellow.ai. “Handling 2 billion+ interactions every quarter, Yellow.ai‘s Dynamic AI agents for chat and voice support 135+ languages across 35+ channels such as telephony, Alexa, the Web, WhatsApp, Google Business Messaging, and Facebook. Our Dynamic AI agents can enable businesses to automate customer functions through our Conversational Service Cloud and Conversational Commerce Cloud product suites, while our Conversational EX Cloud delivers round-the-clock support with self-serve automation to address all day-to-day employee queries at scale. With our solutions, we are delivering human-like experiences, achieving over 90 percent automation within 30 days with 60% reduced operational cost.”
Available on SAP Store for a free trial, the ChatBots and VoiceBots solution for CX can help enterprises:
- Implement at scale: Eliminating the need to train Dynamic AI agents through its proprietary and multi-Large Language Model (LLM) AI engine, DynamicNLP, Yellow.ai’s solution integrates with third-party systems using one-click integration to enable end-to-end transactions. Its predefined industry-specific templates also enable a faster time-to-market and a quicker time-to-value for enterprises.
- Improve efficiency by lowering ‘call deflection‘ rate: Leveraging the perfect blend of human and AI automation, the company’s Dynamic AI agents handle dynamic workflows in real time and provide a knowledge base that accelerates human agent responses while decreasing training costs.
- Improve customer experiences with Dynamic AI agents for text and voice: Customizable within each channel, Dynamic AI agents of the omnichannel solution learn from every interaction for greater personalization, leading to ten times faster outcomes to boost CSAT scores.
- Automate inbound and outbound campaigns: Helping enterprises run hyper-personalized campaigns for target segments, proactive communication via Dynamic AI agents leads to a boost in conversions, collection of more opt-ins using highly engaging widgets, and helps enterprises redirect web visitors to their WhatsApp AI Agent at the right moment.
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The ChatBots and VoiceBots solution for EX enables:
- 24/7 multilingual support across channels: Helping enterprises connect with their employees via Dynamic AI agents on over 35 text and voice channels, the solution enables instant self-serve in more than 135 languages, streamlines operations, and boosts employee satisfaction by 40%, leveraging its proprietary DynamicNLP and advanced multi-LLM generative AI models.
- Effective Resolution of queries with AI-enabled agents: The solution empowers agents with generative AI- powered features such as auto-response, ticket summarization, and issue insights to ensure contextual resolutions for employee queries and elevate agent efficiency.
- Elevated employee engagement with personalized solutions: It can help enterprises engage with their employees on an individualized level with personalized experiences throughout their cycle, from onboarding to performance management and wellness support.
- Smarter employee initiatives with advanced analytics: Leveraging real-time analytics, it helps enterprises drive insights-based employee initiatives with metrics available in the form of dashboards, widgets, and reports on employee feedback, journeys, and most frequent inquiries.
SAP Store, found at store.sap.com, delivers a simplified and connected digital customer experience for finding, trying, buying, and renewing more than 2,300 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for each purchase made through SAP Store, SAP will plant a tree.
Yellow.ai is a partner in the SAP PartnerEdge program. The SAP PartnerEdge program provides the enablement tools, benefits, and support to facilitate building high-quality, disruptive applications focused on specific business needs – quickly and cost-effectively. The program provides access to all relevant SAP technologies in one simple framework under a single, global contract.
SOURCE: PRNewswire