Are you struggling to keep up with rapidly changing customer expectations? Wondering how to build a scalable digital ecosystem without overhauling your existing infrastructure? Composable DXP might just be the game-changer you’re looking for.
Composable digital experience platforms (DXP) is a revolutionary approach transforming the way brands engage with their audiences. Unlike monolithic platforms, composable DXP offers unparalleled flexibility, allowing organizations to integrate modular components tailored to their unique needs.
However, what precisely is it, and why is it generating so much interest? Let’s learn.
What is Composable DXP?
A composable DXP is a flexible, “build-as-you-go” solution for digital experiences.
This means that the platform is divided into smaller, replaceable goods known as distinct packaged-business-capabilities (PBCs), which may include e-commerce, customer data platform (CDP), email marketing, hosting, search, or a variety of other products.
You can choose which products to use with the composable method, and you can only use those features when they’re available. These are normally from separate suppliers, though you may have several from the same source. As a developer, you want to create your overall business solution from a range of systems and connect them together utilizing APIs. This also enables you to integrate with current systems, which may be part of your total business solution.
Composable DXP vs Traditional DXP: What’s the Difference?
The primary distinction between a composable DXP and a traditional DXP is their architecture:
Composable DXP
A modular cloud-native platform that uses APIs to interface with other technologies. It is built on a best-in-class SaaS model that allows brands to access functions as packaged business capabilities (PBCs). These DXPs are more adaptable and scalable than traditional DXPs, which promotes innovation. However, they may have more administrative complexity and fewer editing interfaces.
Traditional DXP
A platform with tightly integrated frontends and backends. Traditional DXPs provide a large range of adjustable features and functionalities, but they may be slow to adapt and give little room for innovation.
Also Read: How Visual Marketing Increases Customer Engagement and Loyalty
Why Choose a Composable DXP?
While a traditional DXP may be ideal in some cases, adopting a composable approach can bring unique advantages. In general, composable architecture in DXP involves offering teams options.
Solution freedom: You may construct your solution using best-of-breed technology options with a composable DXP, choosing only the features you require at the appropriate time. Additionally, it means being more receptive to integrating with any pre-existing tech stacks.
Lower total cost of ownership: By just implementing what you need when you need it, you can constantly optimize and evolve your solution with the pieces you require, replacing them as your team outgrows them or no longer requires that capability.
Increased return on investment (ROI): Technology teams may more easily design smaller projects and release something that can begin to generate a return on investment (ROI) sooner with an incremental approach and an API-based development model. This enables a more continuous methodology in implementing their DXP.
Flexible development: Development teams can apply headless, Jamstack, and MacH approaches to their solution by adopting an API-first strategy, which gives them the freedom to build using the tools and languages of their choice.
Faster delivery cycles: Teams can utilize more of their current procedures and spend less time ramping up on vendor-specific deployment needs when they can more simply integrate into their current CI/CD flow.
How can a Composable DXP Improve Omnichannel Customer Experiences?
More than ever, your customers’ perceptions of you are influenced by the customer experience.
Research found that 74% of consumers are inclined to make a purchase based only on experience, indicating that it has evolved beyond touch points. These days, they do all of their research before buying anything.
The difficulty? IT and marketing departments use outdated, inflexible IT stacks. Often, the tools you use to provide consumer experiences need to be more connected, faster, and more seamless.
According to one study, putting in place a digital experience system takes an average of 11 months. It’s likely that your competitors are outpacing you in terms of speed, and as a result, your (possible) clients have increased their expectations. You need a solution to manage your customer experience initiatives from one location while maintaining flexibility and scalability.
A central perspective of the customer is provided by DXPs. Interactions can be tracked and managed centrally. A DXP helps with omnichannel strategy in the following ways.
- Omnichannel campaign implementation: It offers a single source of truth. Which means that unified campaigns are simple to develop and implement. You can base the content on the customer’s past interactions, whether you communicate with them via email or advertisements. Additionally, when a customer opens your mobile app, you can send them customized content.
- Consolidated consumer data and context: DXPs combine information from several touchpoints to develop a consumer profile. Your interactions can be built around that profile, ensuring that it is consistent with your brand.
- Personalized experiences: By using customer data, you can generate offers and content. AI and personalization engines are provided by a DXP to facilitate the creation of customized content.
- Cross-channel consistency: Your main message stays the same regardless of the platforms or devices your customers choose to utilize. Customers experience less confusion and friction as a result.
- Real-time optimization: The feedback from customers provided by a DXP’s analytics capability can be used immediately to improve the customer experience.
- Dynamic content adaptation: Intelligent content delivery and responsive design are features offered by DXPs. In this manner, interactions can be modified for various platforms and devices.
Final thoughts
A composable DXP is the adaptable, useful engine that powers scalable, optimal personalization. Customization is no longer a desirable feature. It is a crucial element that establishes whether the consumer journey finishes in a relationship or in disappointment.
Furthermore, customization is not only crucial in business-to-consumer interactions. For B2B connections to be successful, long-lasting, and thriving, it is also essential. The importance of personalization is greater than ever, regardless of whether the sales cycle is defined in minutes or months.