eGain Corporation, a knowledge automation platform for customer engagement, announces being recognized as Visionary in the 2023 Edition Gartner Magic Quadrant Report, CRM Customer Engagement Center category. Published on November 1 , 2023, the report evaluated 12 suppliers against 15 criteria.
Powered by knowledge and generative AI, the eGain Customer Engagement Suite is an award-winning solution dedicated to omnichannel engagement following a “Digital-First” strategy. It includes three capability-rich hubs – Knowledge Hub, Conversation Hub and Analytics Hub – built on a composable experience platform.
Also Read: Zoom AI Companion hits one million meeting summaries milestone
“We are thrilled to have been recognized as a Visionary in the Gartner report,” said Ashu Roy, CEO of eGain. “Our customers value market-leading innovation and simple consumption models, including the recent launch of eGain AssistGPT™ . »
GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the United States and internationally, and are used herein with permission. All rights reserved. Gartner does not recommend any vendor, product or service depicted in its research reports, or advise technology users to consider only those vendors with the highest ratings or otherwise designations. Gartner research publications represent the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Powered by AI and analytics, eGain Knowledge Hub improves customer experience and reduces agent effort with virtual assistance, self-service, and modern agent-focused office tools.
SOURCE: GlobeNewswire