transcosmos inc. hereby announces that the company opened a Sales Chat Center in July, 2022 in order to further enhance its online customer services. In addition to carrying out initiatives to drive online traffic via online ads and owned media – the area in which transcosmos excels – the company’s specialists with sales and marketing expertise will make the most of cutting-edge technologies to boost online conversion. Ultimately, transcosmos will help clients expand their sales.
Given the change in consumer lifestyles under the COVID-19 crisis, consumers today purchase more items online, a more convenient way for shoppers than offline. Yet, at the same time, about one in two consumers prefer to have online store chat services to consult about their purchases before making a purchase decision. In particular, two in three in their teens and 20’s want to have online customer services (*1).
With the new Sales Chat services by transcosmos, clients can serve their customers the way they do in physical stores.
To date, transcosmos has been offering performance assessment services aimed at improving chat support process flows and driving online traffic. And for chat operations, the company has set up its own certification program, The Live Chat Master Certification (*2), and has been delivering a wide range of services associated with chat operations. Combining expertise and knowledge built on the company’s experience in chat services and achievements in ads and owned media operations, transcosmos will help clients maximize online conversions with its new Sales Chat Center services.
Sales Chat Center Distinctive Features
1. Develop, offer and manage ads, owned media and sale chat services as one team
Sales Chat Center team will offer end-to-end services aimed at boosting conversion rate after capturing online customers. On top of designing the right customer service flows to serve customers at the right time, the team performs current analysis, makes proposals to increase performance, and manages chat services with the goal of maximizing online traffic. The team will also manage chat operations services along with each client’s marketing strategies.