Conductor, the leading enterprise organic marketing technology company, announced the appointment of Jess Jurva as its new Chief Customer Officer. An innovative leader with over 25 years of experience in customer delivery and enablement, Jurva will energize Conductor’s customer experience to acceleratecustomer value and outcomes.
“Our customer success team is an important brain trust of how we service our customers,” said Conductor Co-Founder and CEO Seth Besmertnik. “Jess’ passion for customer outcomes and dedication to the field will strengthen the team’s impact, and we are thrilled to bring a new level of expertise to the organization. Jess’ experience developing transformative customer experiences will ensure every Conductor customer achieves their goals with our technology.”
With an impressive career building customer-centric growth engines for startups as well as big public companies like Intuit, Visa, and TIBCO, Jurva’s expertise includes driving retention and expansion, increasing company valuation, and strengthening market share. Prior to joining Conductor, Jurva served as the CCO of Lucidworks where she implemented new service standards that grew customer satisfaction year over year. In all her previous roles, Jurva’s focus has been centered on building exceptional teams and helping companies leverage technology to connect with their customers and employees in more meaningful ways.
“Seeing how dedicated the Conductor team is to innovation across the board inspires me to continue to push the boundaries,” said Jurva. “I’m excited to introduce new ways to help our customers maximize their outcomes and organic performance with the Conductor platform.”
Conductor is the world’s leading organic marketing platform, helping businesses accelerate search traffic, digital growth, and revenue. Conductor’s technology helps marketers create powerful marketing content to drive high-quality traffic to their site and track their organic performance. Conductor was named a Leader in the Forrester Wave for SEO platforms and is rated #1 on TrustRadius and G2 by enterprise marketers. Their forward-thinking customers include global and emerging enterprise brands such as Citibank, Visa, and Casper.