Genesys®, a global cloud leader in experience orchestration, announces changes to its executive leadership team. Olivier Jouve transitions to the company’s Chief Product Officer (CPO) from Executive Vice President and General Manager of Genesys Cloud CX™. Barbara Holzapfel joins the company as Chief Marketing Officer (CMO).
“Genesys is at a key moment in redefining what is possible in the next era of employee and customer experiences,” said Tony Bates, CEO and Chairman of Genesys. “We’re focused on advancing our single platform strategy anchored in experience orchestration to provide valuable, real-time insights that inform C-Suite decisions. With Olivier’s transition and Barbara’s appointment, we’ve fortified our leadership team and the path forward for creating impactful experiences that drive business results for our customers.”
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In the five years since Jouve took the helm of Genesys Cloud CX, revenue for the platform has grown at a compound annual growth rate (CAGR) of more than 100%. We have been recognized by Gartner®, Inc as a Leader in its Magic Quadrant™ for Contact Center as a Service (CCaaS). Additionally, industry analyst firms Forresteri, Frost and Sullivanii and others have recognized the solution as a leader for journey orchestration platforms, conversational automation solutions and CCaaS. As the de-facto experience orchestration platform, Genesys Cloud CX now supports more than 800,000 agents at over 4,000 organizations, including some of the world’s most well-known brands, including Uber, TechStyle, Quicken, DirecTV, Electrolux, Siemens Healthineers, BBVA and more.
Now, as Chief Product Officer, Jouve will be responsible for the overall product direction and innovation for all of Genesys, including oversight of Genesys Cloud CX, Genesys Engage™, Pointillist®, PureConnect® and others. He will lead the company’s product, artificial intelligence and digital teams, to advance its market foothold in experience orchestration, enabling organizations worldwide to coordinate technologies, touchpoints and channels across the end-to-end customer journey.
Commenting on his new role, Jouve said: “There’s an ever-growing number of contact center vendors and solutions today, yet most organizations are still struggling to connect the end-to-end journeys of their customers. We’re changing that with experience orchestration, giving organizations the ability to connect technologies and touchpoints so every customer feels remembered and understood. With Genesys Cloud CX, we’re singularly focused on delivering the platform and innovation that provides the market a foundation for the future.”
SOURCE: PR Newswire