UnifyCX has been officially launched on November 4, 2024, marking a significant advancement in customer experience management through AI-driven innovation and technology-enabled solutions. This initiative, which builds on the expertise of GlowTouch and its acquisition of Collective Solution, aims to transform how businesses engage with their customers. UnifyCX combines advanced AI technology with a human-centric approach, enabling organizations to deliver personalized and efficient support across various industries.
The platform is designed to enhance every aspect of the customer journey by integrating AI to automate routine tasks, allowing human agents to focus on more complex interactions. This not only boosts operational efficiency but also ensures that customer engagements are characterized by empathy and precision.
The grand opening of UnifyCX’s new facility in Barranquilla, Colombia, highlights its commitment to global growth and service excellence. Equipped with state-of-the-art amenities, this location will support productivity and comfort for the team, facilitating high-quality service delivery.
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UnifyCX’s innovative platform offers a comprehensive suite of tools for customer experience management, including omnichannel intelligence and rapid client onboarding. By leveraging AI alongside human insights, UnifyCX empowers businesses to forge deeper connections with their customers, setting a new standard in the industry.