Airlines Are Second-Most Responsive Industry on Social Media, Yet 76% of Customer Questions and Complaints Go Unanswered Read more
Forter Announces Forter Plugin – Salesforce Commerce for B2C on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Read more
LiveVox Launches on Salesforce AppExchange, Enabling Contact Centers to Improve Customer Experience with Embedded LiveVox Capabilities in the Salesforce Interface Read more
Gupshup acquires OneDirect, the Leading Omnichannel Customer Service Platform for Global Businesses Read more
EnsembleIQ Strengthens North American Retail Leadership, Appoints Business and Consumer Solutions Innovator, Sandra Parente, Senior Vice President, Grocery and Convenience, Canada Read more