HappyOrNot Announces Renewed Strategy to Expand Partner Ecosystem in North America, Scaling Growth and Fulfilling Demand for CX/EX Solutions Read more
IT and Marketing Leaders Must Meet Increasing Customer Expectations for Data Protection and Privacy in Ever-Evolving Legal Landscape, Says Info-Tech Research Group Read more
8×8 Named as a Strong Performer in 2023 Gartner® Peer Insights™ “Voice of the Customer for Contact Center as a Service” Report Read more
65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching Brands Read more
TCS’ New MarTech Software Helps Retailers Hyper-Personalize Customer Experiences and Enhance Loyalty Read more
Thought Industries New Online Academy for Enterprise Learning Built on Industry’s Leading ‘Headless’ LMS Platform Read more
LivePerson enhances Conversational AI capabilities to help brands strengthen customer and agent experiences Read more