eGain Releases “Knowledge Management For Dummies, eGain Special Edition” with John Wiley & Sons Read more
JEGI CLARITY Has Advised Nomura Research Institute (NRI) on its Sale of Brierley+Partners to Capillary Technologies Read more
New research reveals the growing prevalence of “conversational everything” for customer communications Read more
Verint and Carahsoft Partner to Deliver Digital-First Citizen Engagement Solutions to Federal, State and Local Governments across the U.S. Read more
Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Center Read more
New Global Research from Verint Shows Brands Leaning into Technology to Deliver Exceptional Customer Experiences While Lowering the Cost to Serve Read more