Talkdesk Research Finds Growing Opportunity for Brands to Build Lasting Relationships with Gen Z Read more
99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer Experience Read more
iQor Expands to South America With Highly Anticipated New Contact Center to Meet Increased Demand for Digital BPO Services Read more
Glimpse Secures $6.2M to Establish Immersive Experiential Retail Channel for Direct-to-Consumer Brands and Services Read more
Racing to Resolve the ‘Engagement Capacity Gap,’ Organizations Lean into Customer Service Technology for Digital-First Engagement and Empathy Read more