LivePerson’s 2023 State of Customer Engagement report reveals sharp disconnects between brands and consumers on CX and AI Read more
The State of Qatar Debuts Unified Citizen Experience Management Platform for Government Services Read more
Companies Are Striking Out with Customers: Why CX Is Pivotal to Customer Retention and Where Companies Are Falling Short Read more
quantilope Launches the ‘quantilope Academy’ for Consumer Insights Teams to Accelerate Their Market Research Skills Read more
Dialpad Named as a Strong Performer in 2023 Gartner® Peer Insights™ “Voice of the Customer for Contact Center as a Service” Report Read more