FluentStream, the cloud communications provider for small and midsize organizations, announced its integration with Microsoft Teams, enabling customers to access FluentStream’s business phone system within their existing Microsoft Teams instance. This integration enables customers to increase efficiency and productivity and optimize costs by consolidating communication tools onto a single platform. Additionally, by integrating FluentStream’s business voice services into their existing Teams workflow, customers can facilitate seamless communication across departments and with their customers.
This integration allows organizations to scale and adapt to changing business requirements without mandating new technology training and adoption among employees. Customers can seamlessly access FluentStream’s business communication services, including inbound/outbound calling, interactive voice response and call center capabilities, all from Microsoft Teams. Additionally, FluentStream customers can easily customize their voice settings, such as by electing desk phones to ring simultaneously and forwarding calls to cell phones during set days and times.
As a leading provider of business voice services, FluentStream’s award-winning team of US-based experts provides setup and ongoing customer support via phone or online chat, 24/7/365. Also, by leveraging the security features of Microsoft Teams and FluentStream’s regulatory compliance features, customers can maintain data security and compliance while enabling employees to work efficiently from anywhere, on any device.
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“FluentStream’s integration with Microsoft Teams marks a significant milestone in empowering small and midsize organizations with the tools they need to thrive in today’s dynamic business landscape,” said Cass Gilmore, CEO, FluentStream. “By seamlessly merging FluentStream’s cloud-based business phone system with Microsoft Teams, we’re offering our customers a unified communication platform that further drives efficiency, collaboration and cost optimization.”
This integration offers customers several benefits, including:
- Reliability – FluentStream operates in the background to deliver dependable calling and voice services while users interact with their familiar Microsoft Teams interface.
- All In One – Only one trusted provider and phone number are needed to call, chat, fax, video and SMS.
- Seamless Integration – Customers can manage all of their phone capabilities within Microsoft Teams on their desktop and the mobile app, including call management for desk phones or mobile phones.
- Separation of Business and Personal Communications – Employees can make phone calls and send texts from their FluentStream business phone number within Microsoft Teams in the office and on the go, enabling them to separate their business and personal interactions.
FluentStream provides its SMB customers with a customizable communication platform that offers 100+ business communication features and integrations that support hybrid and remote work environments, including cloud-based calling, conferencing, and call center capabilities. These features make it possible for FluentStream customers to thrive from any location or device. FluentStream’s services can also be managed from a convenient, easy-to-use web portal or via FluentStream Mobile or FluentStream Admin—all resources that empower customers to enable services and set their preferences based on their businesses’ unique needs.
SOURCE: Businesswire