RingCentral, a global leader in AI-powered business communications, has introduced RingCentral AI Receptionist™ (AIR)—an innovative AI phone agent designed to handle customer inquiries and streamline call transfers. Unlike traditional intelligent virtual agents (IVAs) used in contact centers, which are often complex and costly to deploy, RingCentral AIR™ is seamlessly integrated into the RingCentral phone system, allowing businesses of all sizes to effortlessly implement AI-driven call automation.
“The launch of RingCentral AI Receptionist marks our foray into agentic AI and the creation of a new category in AI-powered business call handling. RingCentral AIR is designed to work right out of the box, enabling any business, from local service providers to fast-growing enterprises, to automate customer interactions,” said Kira Makagon, President & Chief Operating Officer of RingCentral. “Voice remains a preferred way in which customers communicate, and AI-powered call automation—integrated directly into the phone system—will redefine how companies of all sizes connect with their customers.”
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AI-Powered Call Automation: Simple, Scalable, and Smart
Key Features:
- Automated Customer Inquiry Resolution – Utilizes generative AI with contextual understanding from websites and documents to instantly respond to common questions about services, business hours, and locations.
- Scalable Deployment – Supports businesses with single storefronts or multiple locations, ensuring a seamless customer experience.
- Intelligent Call Routing – Directs callers to the appropriate department or individual using natural language processing.
- SMS Confirmations – Sends essential details, such as addresses and contact information, via text message on request.
- Call Transcripts & Analytics – Provides detailed call transcripts and analytics to help businesses track customer inquiries, peak call times, and engagement trends.
- Customizable Voice & Language Support – Currently available in English, with Spanish launching by the end of Q1 and additional languages to follow.
- Future Expansion with Appointment Scheduling – AI-powered scheduling capabilities coming soon.
- “Handling call transfers across 67 locations used to slow us down. IVRs weren’t flexible. Hiring a full-time receptionist was costly,” said Chris Easterwood, VP of ITS Platform Engineering & Infrastructure at Southwire. “RingCentral AI Receptionist changed that.”
Transforming Customer Service with AI
Early adopters of RingCentral AIR are already experiencing significant operational benefits:
- Security Company: Resolved over 50% of inbound calls instantly, ensuring customers receive timely assistance.
- Home Tech Service Provider: Managed 60% of inbound calls efficiently while capturing leads that would have otherwise been lost.
- Healthcare Provider: Improved patient experience by reducing wait times, lowering response time from 12 seconds to zero.
“Our customers were frustrated with long hold times and constant call transfers,” said Max Revoredo, Data Analyst at Jay-Hill Repairs. “Now, RingCentral AI Receptionist handles hundreds of customer inquiries every month, freeing our team to focus on critical service repairs instead of answering routine calls.”
The Future of AI in Business Communications
“As agentic AI becomes more prevalent, success hinges on the ability to tap into business and customer communications. Deep expertise in voice technology and enterprise communications is necessary to transform AI from a basic transcription tool into an intelligent digital AI phone agent,” said Melody Brue, VP and Principal Analyst at Moor Insights & Strategy. “RingCentral’s AI Receptionist could help businesses maximize value out of AI and refine customer experiences.”
With the introduction of RingCentral AI Receptionist, businesses now have access to a powerful AI-driven solution that streamlines call handling, enhances customer experiences, and drives operational efficiency.