Genesys, a global cloud leader in AI-powered experience orchestration, has received worldwide recognition as the No. 1 growth leader by Frost & Sullivan in the firm’s four regional cloud contact center (CCC) Radars. Genesys earned the top ranking across the North America, Europe, Asia-Pacific and Latin America regional Radars for its global market leadership and for transforming customer experiences with artificial intelligence (AI) and digital advancements.
The Frost & Sullivan CCC Radar series identifies leaders in the Contact Center as a Service (CCaaS) industry based on their strengths, opportunities and market position. The Growth Index is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor and end user-focused sales and marketing strategies.
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Genesys attributes its leadership to its flagship CCaaS solution, the Genesys Cloud CX platform, enabling more than 4,800 organizations worldwide to orchestrate differentiated experiences through AI, digital and workforce engagement management capabilities.
According to the Frost Radar: Cloud Contact Center Services Asia Pacific, 2023, “Genesys has become the leading cloud-based contact center provider. Its depth and breadth of solutions, packaged use case offerings, expertise, and execution of digital and AI-powered software capabilities complement an unparalleled local presence and support.”
“In today’s highly competitive business environment, Genesys is uniquely positioned to help organizations drive loyalty through the power of scaling personalized empathetic experiences,” said Barbara Holzapfel, chief marketing officer at Genesys. “Recognition by Frost & Sullivan is a testament to our rich ecosystem, global footprint and AI and digital advancements that help organizations deepen customer and employee relationships resulting in long-term business success.”
SOURCE: PRNewswire