On November 12, 2024, Box, Inc., a leader in Intelligent Content Management (ICM), unveiled a new suite of AI-powered tools designed to transform how organizations handle content. These innovations include Box AI Studio, which enables businesses to create and deploy custom Box AI agents tailored to their specific needs, and Box Apps, a no-code solution to build applications for essential business processes like contract management, invoice processing, and employee onboarding. Additionally, Box introduced Enterprise Advanced, a comprehensive plan that brings together the full power of its ICM platform into one offering.
“90% of enterprise data is unstructured—most of which is content. Advances in large language models (LLMs) are unlocking our ability to structure this data, breaking down silos and linking it to key business processes,” said Aaron Levie, Co-founder and CEO of Box. “With Intelligent Content Management from Box, businesses of all sizes can now unlock the full potential of their content, using it to drive innovation, automate workflows, and secure critical information—all at a fraction of the cost of legacy systems.”
“Box continues to enhance its ICM platform with cutting-edge capabilities like metadata management and generative AI. These innovations provide businesses with a smarter way to unlock value from unstructured data,” said Holly Muscolino, Group Vice President at IDC, Workplace Solutions. “Box’s intuitive interface, regional deployments, and robust security make it a solid choice for organizations seeking modern SaaS solutions for intelligent content management.”
Also Read: Tribble Integrates with Box to Boost AI-Powered Content Analysis
Unlock Your Content’s Full Potential with Box AI Studio
Since launching Box AI in May 2023, the company has led the charge in enterprise AI, integrating top-tier language models such as Microsoft’s Azure OpenAI, AWS Bedrock, Claude via AWS, and Google Cloud’s Vertex AI. More models will be added over time.
Launching in January 2025, Box AI Studio will give businesses unprecedented customization and control over AI applications. Admins can choose from a list of trusted AI models, create tailored Box AI agents, and set custom prompts and parameters to meet specific industry requirements—no coding needed. This flexibility allows businesses to mix and match AI models from various providers to craft specialized agents that address unique use cases, all in a secure, permission-based environment.
With Box AI Studio, admins will be able to:
– Create and deploy custom Box AI agents to automate workflows.
– Switch seamlessly between AI models with a simple drop-down menu.
– Design custom prompts to improve task-specific performance.
– Analyze model performance and optimize based on data insights.
– Set permissions for managing access to AI-driven tools.
– Integrate Box AI Studio with existing tech stacks without disruption.
The possibilities for automation and AI-driven workflows with Box AI Studio are vast, including:
- Sales: A customized Box AI agent that helps sales teams generate contract summaries, extract customer insights, and enhance sales efficiency.
- Marketing: A Box AI agent tailored to brand guidelines and target audiences that creates consistent marketing content across channels.
- Customer Service: A Box AI agent that answers customer queries based on past interactions, product catalogs, and customer data.
- HR: A Box AI agent that improves the candidate experience by streamlining recruitment and providing insights from employee data.
- Product: A Box AI agent that aggregates customer feedback and product information to offer knowledge-base recommendations.
Speed Up Business Processes with Box Apps
Many departments rely on content-centric processes, but traditional tools like emails and spreadsheets fall short. Legacy Enterprise Content Management (ECM) systems are often too complex and rigid. Box Apps, now in Beta, is a no-code solution that simplifies creating intelligent applications to automate content-driven processes across departments.
Box Apps enables businesses to build custom apps with features like:
- Dashboards
- Tailored content views
- Automated workflows powered by AI-driven metadata extraction
For example:
- HR teams can build apps to manage employee policies, benefits, and internal procedures.
- Marketing teams can streamline the management of media assets like images and videos.
- Legal teams can automate contract management, including metadata extraction, expiration alerts, and review processes.
- Accounting teams can create apps to process invoices and match them with purchase orders.
- Sales teams can develop apps to manage customer contracts and streamline deal cycles.
To support further automation, Box also launched two new tools in Beta: **Box Forms**, which simplifies the creation of forms, and **Box Doc Gen**, which automatically generates custom documents based on data from forms, third-party apps, and metadata.
Security and Compliance Enhancements
Box also introduced enhanced security and compliance features, including **Box Archive**, a solution for long-term content preservation that helps meet regulatory obligations. It will be available in Beta starting in January 2025.
With Box Archive, admins can:
– Control access to archived content while ensuring it’s easily accessible for active use.
– Enforce content lifecycle policies and maintain governance across industries like life sciences, financial services, and government.
– Preserve content in a way that aligns with compliance requirements, including data retention mandates and audit readiness.
In response to the rising threat of ransomware, Box unveiled **Content Recovery**, an advanced tool to quickly restore files affected by ransomware attacks. Set to roll out in January 2025, this feature enables organizations to:
– Recover files in hours instead of days.
– Track and analyze file modifications through a detailed dashboard.
– Precisely restore files based on date ranges, actions taken, or file names.
With Box’s Content Recovery and Box Archive, businesses can confidently mitigate risks and ensure the security of their most important content.