Empowering MHC Business Users with Advanced AI Capabilities
MHC, a leader in intelligent workflow and document automation SaaS solutions, has unveiled AI Assist—a fresh suite of AI-driven features designed to elevate its offerings, starting with the MHC EngageCX customer communications management (CCM) platform.
With AI Assist now integrated, EngageCX users can rapidly create templates, documents, emails, and web forms through easy-to-use, AI-guided prompts. This addition not only accelerates content production but also ensures precision, helping businesses deliver messages faster and more effectively. AI Assist brings a new level of refinement to communications with content optimization, writing support, and translation capabilities, helping organizations maintain clarity, consistency, and compliance across channels for streamlined efficiency and unified branding.
EngageCX is crafted to give business users complete control over customer communications management (CCM) without depending on IT support. Adding AI functionalities is a natural evolution in this journey, with today’s launch marking the first wave of AI Assist features, and further advancements planned for 2025.
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Jesse Lujan, MHC’s Head of Product, underscored the importance of this milestone, stating, “Our goal is to make EngageCX the most efficient, user-friendly CCM solution available. By embedding AI productivity features, we’re enabling our cloud customers to achieve more. Today’s launch is just the beginning—we’re thrilled about the roadmap ahead and the impact it will have on customer communications and processes.”
Gina Armada, CEO of MHC, highlighted the operational and financial advantages of the new AI capabilities, explaining, “In regulated industries, manual processes can lead to errors, compliance issues, and costly delays. With AI Assist, MHC is transforming customer communications, providing solutions that not only enhance the experience for employees and customers but also drive measurable returns on investment.”