On November 4, 2024, NICE, a global leader in customer experience (CX) solutions, launched the CXone Mpower SmartSpeak, an AI solution designed to enhance global communication by removing real-time language barriers. This innovative tool enhances customer and employee interactions by providing instant language interpretation during sales and service engagements. It allows organizations to broaden their international reach without needing extra multilingual support.
Powered by OneMeta, a multilingual enablement company, it utilizes advanced consecutive interpretation methods to ensure accurate and clear translations. Customers can communicate in their preferred language while the system instantly translates conversations into the agent’s language and vice versa, allowing for seamless conversations. This capability reduces reliance on expensive third-party language services, streamlining operations and significantly improving communication efficiency across diverse customer bases. Supporting nearly 100 languages and dialects, CXone Mpower SmartSpeak allows businesses to serve a global clientele with exceptional accuracy.
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Saul Leal, CEO of OneMeta, emphasized that this partnership with NICE represents a significant step towards creating a more understanding world by facilitating effortless communication across language barriers. Barry Cooper, President of NICE’s CX Division, noted that this solution equips businesses with essential tools to thrive in a connected global market. By leveraging AI-powered language options, companies can deliver exceptional service to a truly international audience, effectively overcoming the limitations posed by language differences.