Chatmeter, the reputation management, and brand intelligence platform increases the power of its technology suite to drive customer loyalty and revenue

Chatmeter, the leader in local search marketing and online reputation management, announced a slate of platform enhancements designed to drive real-time CX agility and improve customer loyalty and growth for multi-location enterprises.

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“At Chatmeter, we are committed to deep listening; not only do we empower our clients to hear their customers, respond to their needs and incorporate the resulting insights into broader business initiatives, but we also practice what we preach and deeply listen to our own customers’ needs,” said Cynthia Sener, Chatmeter’s Chief Revenue Officer. “Resulting from our ongoing commitment to client success, we continue to expand our platform, delivering enhancements to help our clients meet—and exceed—their customers’ expectations in an increasingly challenging macroeconomic environment.”

73% of consumers say their customer experience is as critical as price when making purchasing decisions

Chatmeter has entered into an enhanced TripAdvisor partnership for monitoring online reviews and listings. Qualified Chatmeter clients now have access to review sub-ratings to see what their customers say about particular aspects of their business. This deep listening capability gives brands important, unfiltered insights, straight from the Voice of the Customer to inform business development strategies that lead to deeper brand loyalty and increased revenue.

94% of apartment hunters reference online reviews

To better support the multi-family property management industry, Chatmeter integrated with Community Rewards, a resident loyalty platform designed to increase renter satisfaction and provide property managers with an increased ability to monitor listings, and renter reviews, and respond to those reviews. This integration provides the real-time local and enterprise-wide CX intelligence necessary to convert browsers into renters.

78% of consumers say their purchase decisions are influenced by social content

Chatmeter revamped its Social Media Management solution to give customers expanded opportunities to engage with their brand fans by adding support for #hashtags, emojis, and symbols on Facebook, Instagram, Twitter, and LinkedIn, viewing post previews before publishing, and enhancing post scheduling capabilities. Chatmeter also added merge codes to social posting for Instagram, Facebook, and Google so clients can instantly add a business name, phone number, address, or website URL to any social post without manual data entry.