Smokeball, the industry-leading legal case management software platform, announced a new partnership with Smith.ai, a leader in 24/7 customer engagement services, that helps law firms respond faster to prospects, clients, court staff and other callers.
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With this integration, the two technology companies ensure law firms never miss another call, no matter the time of day. Calls handled by Smith.ai are automatically logged in Smokeball’s legal practice management system. Then, Smokeball clients can quickly identify and assign next steps, whether it’s nurturing a lead, responding to a client or following up with courts. All communications handled through Smokeball are captured by our automatic time and activity tracking software, so your billable time is accurately reflected.
“At Smokeball, we’re passionate about using technology to give legal professionals more time to focus on their prospects and clients,” says Mary Ellen Kelleher, Smokeball VP of product. “This new partnership with Smith.ai allows our clients to do just that. With a complete log of their calls, right in Smokeball, our law firm clients have all the details they need to keep a case moving.”
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