TalkTalk Joins Forces With NiCE To Deploy CXone Mpower In Mission To Revolutionize Customer Experience

NiCE announced that TalkTalk, one of the UK’s largest connectivity providers, has taken another step forward in its mission to become the UK’s most recommended Wi-Fi provider by harnessing NiCE’s AI-powered customer service automation platform, CXone Mpower.

As part of transformation plans aimed at radically simplifying its business and revolutionizing customer experience, the collaboration will enable TalkTalk to combine multiple existing operating systems into one powerful, unified AI platform, CXone Mpower.

The platform will empower front-line agents by streamlining end-to-end customer service processes and – through built-in AI technology – equip them with intelligent automated writing tools and the most relevant answers in real-time. The technology will reduce the need for manual interventions and enable agents to stay focused on customers during conversations.

Also Read: Forrester Unveils the Total Experience Score: A Unified Metric for Measuring Brand and Customer Experience Alignment

With CXone Mpower, TalkTalk hopes to provide faster response times, more accurate resolutions, and a truly seamless experience for customers. It forms part of a broader strategy to adopt innovative and flexible technologies to simplify TalkTalk’s operating platform and provide a more customer-friendly offering.

SOURCE: Businesswire