New Data: US & UK Office Workers Say It’s Time to Rethink Digital Communication for the Modern Workplace
While 87% of office workers can identify ways that working remotely and using digital communications tools have improved their jobs, 62% say miscommunication and/or misinterpretation of digital messages at work has a negative effect on their mental health. This is according to a new report from Loom, the asynchronous video messaging platform for modern work.
The survey, “Building Connection in the Post-Modern Workplace,” polled 3,000 adults in the U.S. and U.K. that work full-time in a desk job setting. The report delves into the role that digital communication platforms play in the modern workplace, especially as companies grapple with decisions around distributed work models.
The survey data also sheds light on emerging tools and processes leaders are leaning into to enable collaboration in this new era of work. This includes the rise of tools like async video — a medium which 81% of workers say their workplace currently uses — to give individuals a more effective channel for expressing personality, tone of voice, and point of view on distributed teams. Nearly one-third of workers say the majority of digital work meetings could be replaced by recorded/asynchronous video.
To learn more about this survey, view the full report here. The following is a brief summary of the results:
Traditional Tools Aren’t Enough
According to the survey, 72% of office workers are frustrated with their digital communication tools. In fact, each week, office workers are wasting one hour and 42 minutes on average scheduling and rescheduling calls in the workplace — costing businesses in the U.S. $1.85 billion dollars every week.
The survey also revealed that workers still struggle with clear communication, with 91% of office workers having had digital messages misunderstood and/or misinterpreted at work. In addition, 20% say that miscommunication and/or misinterpretation has caused them to get reprimanded, demoted, or even fired. These employees are spending a significant amount of time worrying about potential misunderstandings, costing U.S. businesses at least $128 billion each year.
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