Manychat Secures $140M to Advance AI-Driven Customer Engagement Across Social and Messaging Channels

Manychat, a leading provider of conversational AI and automation for social and messaging platforms, announced the successful raise of $140 million in growth capital, led by Summit Partners. This brings the company’s total funding to $163.3 million since its inception in 2015, building on an earlier institutional round of $18 million from Bessemer Venture Partners in 2019.

As social commerce rapidly becomes a dominant force in global retail—with U.S. sales alone projected to exceed $100 billion by 2026—Manychat is uniquely positioned at the intersection of this transformation. The company empowers businesses and creators to automate and personalize customer communication across platforms such as Instagram, TikTok, WhatsApp, Facebook Messenger, and others.

Manychat supports billions of automated messages each year for over one million businesses across more than 170 countries, enabling them to engage audiences at scale, streamline interactions, and unlock new revenue opportunities.

“Manychat was founded with a mission to help businesses grow by building meaningful customer relationships,” said Mike Yan, co-founder and CEO at Manychat. “We also take pride in our ability to package and simplify new foundational technologies for the benefit of our customers. The more useful and effective our technology becomes, the more our customers can focus on delivering exceptional value in their space. This new funding, along with Summit Partners’ guidance and expertise, will support our continued innovation in the realm of agentic AI and intelligent automation, helping our team and our products deliver true value for businesses and creators around the world.”

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With profitability already achieved, Manychat plans to leverage the new capital to accelerate global growth, deepen research and development efforts, expand marketing and customer support, and further advance its next-generation AI Agent capabilities across both existing and emerging channels.

Earlier in 2024, the company launched Manychat AI, a breakthrough solution now adopted by tens of thousands of creators and brands to scale personalized conversations and deliver richer customer experiences.

“We believe the rapid growth in social commerce is driving a critical need for brands to invest in strategies and solutions that help build and sustain customer engagement across social and messaging platforms,” said Sophia Popova, Partner at Summit Partners, who has also joined Manychat’s Board of Directors. “Manychat’s innovative platform is helping to redefine how businesses and creators engage with their audiences and to set new standards in digital communication and marketing. We are excited to partner with the Manychat team to help accelerate their global expansion and further enhance their AI-driven solutions.”

As the lines between content, commerce, and communication continue to blur, Manychat remains at the forefront—helping businesses tap into the full potential of conversational commerce and AI to deliver real-time, relationship-driven engagement at scale.