LivePerson named a Leader in Conversational Intelligence, CX, and EX in Opus Research Report PR Newswire Jan 18, 2023 LivePerson , a global leader in customer engagement solutions, announced today that it has been named a Leader in Opus Research's…
TCN Consumer Survey Reveals Significant Increases in Brands Being Abandoned for Poor Customer… Business Wire Aug 9, 2022 TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and…
Observe.AI Research Reveals Contact Centers Are 10X More Prepared with Conversation Intelligence Business Wire Jun 30, 2022 Study highlights: Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical…
Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the… Business Wire Jun 27, 2022 Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centers, announced an…
U.S. Retailers Meet Online Demand With Unified Experiences Business Wire Jun 27, 2022 Companies are transforming their digital capabilities to meet changing customer expectations, ISG Provider Lens™ report says…
Observe.AI named Automation Solution of the Year at CCW Excellence Awards 2022 Business Wire Jun 24, 2022 Observe.AI is recognized as a leading solution for contact center and customer experience excellence Observe.AI, an Intelligent…
Uniphore Solutions Now Available as Genesys Premium AppFoundry Application Business Wire Jun 21, 2022 Leading conversational AI provider brings cost savings to Genesys customers Uniphore, the leader in Conversational Automation,…
Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey… Globe Newswire Jun 14, 2022 BenchmarkPortal’s one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get…
Pindrop Releases a Wave of Intelligence and Investigation Tools for Its Customer Authentication and… Business Wire Jun 8, 2022 Pindrop’s latest advancements provide deeper audio intelligence, improved fraud investigations and authentication policies, and…
transcosmos Sets Up a Dedicated Booth For Its Home-Based Contact Center Support Desk News Desk May 31, 2022 Solves information security challenges and drives its initiative to its make home-based contact centers as a regular business…