Call Journey CI Unveils Cutting-Edge Voice of the Customer Software Revolutionizing Customer… News Desk Dec 4, 2023 Call Journey CI, a leader in deriving customer experience insights from interaction analytics, proudly announces the launch of its…
Pathlight Unveils Insight Streams: Autonomous Analysts Transforming Millions of Customer… News Desk Oct 13, 2023 Pathlight, the leader in Large Language Model (LLM)-based Conversation Intelligence (CI), announced a game-changing expansion to…
CallTrackingMetrics Introduces AskAI Feature Powered by ChatGPT to Elevate Customer Engagement PR Newswire Mar 23, 2023 CallTrackingMetrics, a global conversation analytics company, announced the launch of its newest feature, AskAI. Powered by Open…
Observe.AI Research Reveals Contact Centers Are 10X More Prepared with Conversation Intelligence Business Wire Jun 30, 2022 Study highlights: Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical…
CallMiner Named Best Overall AI-based Analytics Company in 2022 AI Breakthrough Awards Business Wire Jun 28, 2022 Award recognizes CallMiner for its use of AI to analyze customer conversations at scale, driving improved customer experience and…
Groove Brings Sales Productivity to Where Sellers Work with Groove Conversations and Groove+ Mobile… Business Wire May 12, 2022 New products set revenue teams up for success in the office or in the field Groove, a leading sales productivity platform for…
Marchex® Engage for Automotive Completes Integration with Fortellis Marketplace Business Wire Feb 2, 2022 Engage for Automotive Continues to Advance in Automotive Space Marchex, the award-winning AI-powered conversation intelligence…