65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching… Business Wire Feb 3, 2023 Medallia, Inc., the global leader in customer and employee experience, announced the findings of its new report: The New Customer…
Informatica Earns “An Outstanding Customer Service Experience” by J.D. Power for Second… Business Wire Jan 23, 2023 Informatica, the first enterprise cloud data management leader to earn certification under the J.D. Power Certified Technology…
Uniphore Solutions Now Available as Genesys Premium AppFoundry Application Business Wire Jun 21, 2022 Leading conversational AI provider brings cost savings to Genesys customers Uniphore, the leader in Conversational Automation,…
ccc Applauded by Frost & Sullivan for Delivering Exceptional Customer Experiences and… PR Newswire Jun 13, 2022 ccc by stc adapted very quickly to the new environment, implementing cutting-edge technologies to drive digital transformation…
Novo Nordisk Chooses Vonage Contact Center to Enhance Customer Experience Business Wire Feb 22, 2022 Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced today that…
Techy Launches Five Techy Cafes. Giving New Customers the Greatest Customer Service Experience PR Newswire Feb 4, 2022 Techy Cafes' new store openings will take its customer service experience to a new peak. The innovative repair and technology…
Glia Continues Rapid Growth in 2021, Doubling Customer Base, Employee Headcount and Strategic… PR Newswire Feb 1, 2022 Emerges as Digital Customer Service (DCS) leader, earning industry awards, analyst accolades and praise for category-defining book…