Fusion Connect’s Customer Support Team Wins Gold PR Newswire Jul 28, 2022 Fusion Connect, a leading provider of managed security and collaboration services, announced that it has been named a gold winner…
Freshworks and ZNet Technologies Join Hands, to Help Businesses Delight Their Customers Business Wire Jul 26, 2022 ZNet Technologies Private Limited, India’s leading cloud distributor offering cloud infrastructure and managed services, has…
LivePerson Announces Agreement with Starboard Value PR Newswire Jul 22, 2022 LivePerson, Inc, a global leader in Conversational AI, announced that it has entered into an agreement (the "Agreement") with…
Pryon’s Full-Stack AI Platform Delivers Industry-Leading Accuracy, Wins Top KMWorld AI50 Award PR Newswire Jul 11, 2022 New features demonstrate rapid time-to-value with measurable gains in productivity and profitability, while reducing environmental…
Wolters Kluwer CCH® Tagetik Named as an Overall Leader in Customer Experience and Vendor Credibility… PR Newswire Jul 4, 2022 CCH Tagetik receives perfect customer scores for "Recommend" and "Best in Class" for product scalability and third-party…
70% of Gen Z Believe They Currently Do Not Receive Excellent CX on Social Media When Making a… Business Wire Jun 29, 2022 New Emplifi Study Reveals Striking Generational Differences in Everything from Platform Usage to Shopping Expectations Emplifi,…
Acquia Adds Data Subject Deletion Request Features to Acquia CDP Business Wire Jun 29, 2022 New self-service interface to Acquia Customer Data Platform (CDP) makes it easier for organizations to process “Right to Erasure”…
One-third of consumers would rather visit the dentist than converse with their bank after a negative… PR Newswire Jun 28, 2022 Survey findings from Mitto reveal SMS and quality support are key to creating positive customer experiences in banking Mitto, a…
New Qualtrics Quality Management Improves Contact Center Performance and Agent Retention Business Wire Jun 22, 2022 Industry-leading text analytics uncover the agent behaviors that most impact customer satisfaction and loyalty A majority of…
SearchUnify Announces Colubridae ’22 to Double Down on Relevant Digital Experiences PR Newswire Jun 20, 2022 SearchUnify, a recognized unified cognitive platform, announced the general availability of its latest release – Colubridae '22 –…