Global Technology Solutions, Inc. (GTS) Celebrated for Innovation, Wins MarTech Award for Most… News Desk Apr 10, 2024 Global Technology Solutions, Inc. (GTS), renowned for its innovative customer experience (CX) technologies and management…
Genesys Named a Leader in the 2024 IDC MarketScape for Worldwide Front-Office Conversational AI… News Desk Apr 4, 2024 Genesys, a global cloud leader in AI-powered experience orchestration, was named a Leader in the IDC MarketScape: Worldwide…
RingCentral Wins the Overall Best of Enterprise Connect 2024 Award; Winners Announced in Four Other… News Desk Apr 1, 2024 Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, announces…
eGain Announces AssistGPT for CCaaS at Enterprise Connect News Desk Mar 26, 2024 eGain, the leading AI knowledge platform for customer service, announced the availability of its AssistGPT generative AI service…
Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer… News Desk Mar 26, 2024 Cognigy, global leader in AI-powered customer service solutions, announced its advancement to the Elite Tier partnership on the…
Empower Your Agents with Macorva’s AI-powered Feedback Solutions Now Available on the Genesys… News Desk Feb 23, 2024 In an economy where exceptional experiences drive success, skilled agents play a crucial role in converting one-time buyers into…
Cognigy Extends Availability to Genesys AppFoundry North America News Desk Feb 22, 2024 Following its successful inclusion in the Genesys AppFoundry in Europe, Cognigy, a global leader in Conversational AI, is excited…
Genesys Completes Acquisition of Radarr Technologies News Desk Feb 5, 2024 Genesys, a global cloud leader in AI-powered experience orchestration, announced the completion of its acquisition of Radarr…
Coveo Announces Winners of the 2023-24 Coveo Relevance Awards News Desk Jan 25, 2024 Coveo, a leading provider of enterprise AI platforms that enable individualized, connected, and trusted digital experiences at…
Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before News Desk Jan 23, 2024 Genesys, a global cloud leader in AI-powered experience orchestration, announced it has entered into an agreement to acquire…