Dialpad Broadens Open App Ecosystem with New Integrations and Partnerships, Extending Ai Customer Intelligence to More Apps

Dialpad, Inc., the Ai-Powered Customer Intelligence Platform, announced innovations to its open app ecosystem that allow customers to easily integrate their apps and workflows into one workspace to drive productivity, improve their customer and employee experiences, and customize workflows for better communication and collaboration.

“Our partnerships with companies like Google open up integration options for us to bring mutual customers more flexibility to meet their individual business needs”

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• Robust App Marketplace:
  • The Dialpad App Partner program gives technology partners the ability to work with Dialpad to help users increase customer satisfaction, drive productivity with AI, and support customer and agent workflows. New and existing partners include Google, Theta Lake, and Front.
  • Dialpad’s updated App Marketplace provides customers with an easy way to search and discover integrations by business use case or vertical.
• New Integrations with Vital Business Applications:
  • Dialpad’s App Marketplace will include integrated apps such as Microsoft Teams, Microsoft Dynamics, Bullhorn, ServiceNow, HubSpot, and the new Google ChromeOS Desk Connector.
  • These apps along with Dialpad’s current integrations place a wide net covering different verticals, business needs, and personas that satisfy customers by streamlining day-to-day tasks into a single pane.
• Open APIs and Easy to Create Automations:
  • Customers can extend and customize workflows for their business needs through Dialpad’s no code (ready to use out of the box), low code (pre-built framework), and advanced code APIs. Dialpad’s robust APIs include Ai Agent Assist Automation framework, Ai-generated transcriptions, call logging, SMS, and more.
  • For example, agents can conduct searches in natural language via versatile apps that can retrieve complex or hard-to-access data, such as Sharepoint, within one interface without switching browser screens, shortening response time. Agents can also easily add or build mission-critical tools, like customized automation that provides them with a powerful calculator-like tool, in the same customer support interface they use daily. This automation gives agents quick access to price adjustments and shorter quote cycles.

Today’s hybrid work environment is driving demand for streamlined workflows, ease of use, and agility to boost productivity. The average enterprise uses nearly 300 SaaS apps (Vendr, 2020), and the siloed data it creates across organizations has skyrocketed. Switching between applications that don’t speak to one another and have different data silos can cause inefficiencies and disjointed communication between employees and customers.

SOURCE: Businesswire