Two leading industry partners enter into new distribution agreement to deliver combined CRM and CCaaS solutions to ServiceNow ecosystem.
3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, announced an expanded partnership with Glidefast Consulting, an Elite ServiceNow Partner. As part of the new distribution agreement, Glidefast will now act as an official reseller of 3CLogic’s AI and Contact Center-as-a-Service (CCaaS) offerings, providing clients with a fully integrated voice solution designed to enhance ServiceNow’s CRM and Industry workflows.
The expansion comes as ServiceNow continues to accelerate its focus on front-office transformation, where voice remains a critical channel for customer engagement and service delivery. With this deepened collaboration, 3CLogic and Glidefast are positioned to meet the rising demand for native, scalable voice solutions that unify digital and human interactions across the Now Platform.
“As enterprises double down on delivering seamless service experiences, voice is emerging as a vital component in the ServiceNow ecosystem,” said Brett Karl, VP of Partner Solutions & Alliances at GlideFast Consulting. “With our deep technical expertise and proven success across ServiceNow implementations, GlideFast is uniquely positioned to help customers unlock the full value of our integrated voice and workflow solutions.”
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3CLogic’s ServiceNow-certified Contact Center solutions extend the capabilities of the Now Platform by embedding intelligent Voice AI, intelligent call routing, real-time transcriptions, AI-powered speech analytics, and analytics directly into ServiceNow’s existing workflows and products. This empowers organizations to streamline operations, remove data silos, lowering operating costs and provide a more unified customer experience.
As an authorized reseller, Glidefast will offer 3CLogic’s solutions globally alongside its full suite of ServiceNow services—helping clients accelerate deployment timelines, reduce implementation complexity, and ensure long-term success with their voice strategy.
“We’re excited to deepen our partnership with 3CLogic and bring their powerful voice capabilities directly to the ServiceNow community,” said Brett. “Together, we’re delivering a seamless, next-generation contact center experience that amplifies the power of the Now Platform and transforms how organizations connect with customers.”
SOURCE: PRNewswire