On November 5, 2024, Business Systems and Teneo.ai partnered to enhance contact centers through advanced voice automation and generative AI. This collaboration enables organizations to automate customer interactions with over 95% accuracy, significantly improving operational efficiency and customer experience. The solution offers a multi-channel communication platform, supporting SMS, WhatsApp, X (formerly Twitter), and Facebook Messenger, allowing customers to choose their preferred communication method.
By automating up to 80% of inquiries, businesses can reduce staffing needs and improve service scalability. The partnership also ensures real-time insights into customer behavior, enhancing service quality and personalization. With features like self-service capabilities, fraud detection integration, and continuous improvement mechanisms, the solution addresses critical challenges in customer service.
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Barry Webb from Business Systems highlighted that voice automation is key to future customer experiences, while Chris McManus from Teneo.ai emphasized the transformative potential of this technology. The partnership promises rapid deployment and comprehensive support, enabling contact centers to achieve significant cost savings while delivering efficient, personalized service.